Refund Policy

Thank you for shopping at Santa Barbara Boutique. We take pride in providing you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This policy outlines the terms and conditions under which you may do so.

Return Eligibility:

  • This policy applies to all customers purchasing from Santa Barbara Boutique.

  • Products must be returned within 30 days of receipt. Returns requested after this period may not be accepted.

  • All returned items must be in original condition, unused, and in their original packaging.

  • Proof of purchase (receipt or order number) is required for all returns.

  • Important: Do not return any product without contacting us first and receiving confirmation. Returns sent without approval will not be accepted or processed.

How to Initiate a Return:

To request a return or exchange, please email support@santa-barbara-boutique.com with the following details:

  • Your order number

  • Reason for return

  • Clear photos or a short video of the item (in case of damage, defect, or incorrect item)

Once your return is approved, we will provide return instructions, including the warehouse return address.

Return Address (for approved returns only):

Contact Name : Wang Maoqin

Street address:  Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,

Zip code:  315100

Province: Zhejiang

Country: China

Note: This address is for approved returns only. Do not send items back before receiving instructions via email.

Shipping Costs:

  • If the return is due to a customer issue (e.g., change of mind, wrong size ordered), the customer is responsible for the return shipping cost.

  • If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping.

Damaged or Incorrect Items:

If your item arrives damaged or incorrect:

You may request a replacement or refund. In some cases, we may offer a partial refund if you choose to keep the item.

Exchanges:

If you would like to exchange your item, please let us know in your return email. Exchanges are subject to availability.

Order Cancellations:

Orders can be cancelled within 24 hours of placement for a full refund.
Email us at support@santa-barbara-boutique.com with:

  • Order number

  • Receiver’s name and/or email address

Refund Process:

  • Refunds are processed once the returned item is received and inspected.

  • If approved, refunds will be issued to your original payment method within 5–7 business days.

  • If more than 7 business days have passed since approval and you have not received your refund, please contact us.

Need Help?

We’re here to assist you. For any questions regarding returns, refunds, or exchanges, please reach out to us at:
📧 support@santa-barbara-boutique.com